Join us in this detailed workshop designed from years of experience to help you address some of the common challenges and better understand the critical relationship between the CSDM, your CMDB and ultimately your long term success with ServiceNow.
We created our own biz structure; now we can’t leverage new features until we go back to OOTB.
We will start simple and build up your understanding of the key success factors of the framework and how to leverage what ServiceNow has embedded in their platform.
You will get a step by step approach to defining and building a successful CMDB in the ServiceNow way, leveraging out-of-the-box features and capabilities to achieve a fast outcome.
Senior Solutions Architect
Hilton has over 25 years’ experience in Enterprise IT, 12 of those in software vendors, with the last 4 years at ServiceNow. Hilton is widely regarded for being able to articulate complex IT topics and deliver these in a friendly manner that all stakeholders can understand. Areas of expertise for Hilton are IT Operations Management, Configuration Management, CSDM, and DevOps.
Of course, you will also have plenty of time to ask any burning questions.