You can’t ignore it and near enough is not good enough. The CSDM and CMDB are coded into the DNA of ServiceNow. They form the definition of your people, processes AND technology...you’d better get it right!

Join us in this detailed workshop designed from years of experience to help you address some of the common challenges and better understand the critical relationship between the CSDM, your CMDB and ultimately your long term success with ServiceNow.

Are you experiencing any of these challenges?

  • Inability to perform rolled up service reporting
  • Inconsistent use and duplication of data
  • Obstacles encountered when upgrading ServiceNow
  • Understand Business Critical Services and their makeup
  • Identify insights from operational activities related to Services
  • Visualise aggregated Service information to make better informed decisions
  • Understand Service Health (CSAT, Performance, Vulnerabilities, IPC)

We created our own biz structure; now we can’t leverage new features until we go back to OOTB.

What you will learn?

We will start simple and build up your understanding of the key success factors of the framework and how to leverage what ServiceNow has embedded in their platform.

  • Why Configuration Management
  • How to plan a CMDB
  • How to build a successful CMDB
  • How to maintain a healthy CMDB
  • Why CSDM
  • What is the Common Service Data Model
  • How to use the Common Service Data Model
  • How to Migrate CI’s into the Common Service Data Model
  • CSDM in the real world
  • Best practices and common mistakes

You will get a step by step approach to defining and building a successful CMDB in the ServiceNow way, leveraging out-of-the-box features and capabilities to achieve a fast outcome.

Marie Gearman
Hilton Rosenfeld

Senior Solutions Architect

Hilton has over 25 years’ experience in Enterprise IT, 12 of those in software vendors, with the last 4 years at ServiceNow. Hilton is widely regarded for being able to articulate complex IT topics and deliver these in a friendly manner that all stakeholders can understand. Areas of expertise for Hilton are IT Operations Management, Configuration Management, CSDM, and DevOps.

Of course, you will also have plenty of time to ask any burning questions.

Register here then mark your diary.

CSDM/CMDB Workshop -
Getting it Right

Tuesday 1st December, 2020 09:00 - 13:00

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