ITSM/SIAM

Most IT leaders recognise that technologies like automation, data analytics and machine learning will play a critical role in all future business operations. But to ensure the business can employ these technologies successfully, IT’s approach towards IT Service Management (ITSM) – the framework that dictates how IT manages the support and delivery of technology and IT services – must place greater focus on visibility, performance and simplicity in the management of all digital assets.

As businesses look to automate processes with technology and integrate internally and across external delivery ecosystems – technology enabled operations and service management services is the only way forward. Today’s ITSM framework, architecture and tools must be open and able to integrate from all sources, all third parties and organisations – and despite much talk of such, few organisations are yet to deliver on this model effectively. Our industry leading ITSM solutions and services combines proven people, process and technology to deliver the best outcome for every business.

Epicon ITSM & SIAM Services

  • SIAM Framework, Architecture and Processes
  • IT Service Management Services
  • ITSM Implementation, Integration and Automation
  • Service Catalogue, CMDB, Discovery and Asset Management

AIOps and IT Operations

As organisations digitally transform, they have less and less tolerance for IT system failures, downtime or human error within their operations. IT leaders of digitised businesses face the daily talks of managing multiple systems, data lakes and technologies within their digital environments – a difficult task without the visibility afforded by a good ITSM framework and efficient IT Operations. They risk introducing unseen errors when adding new digital tools and systems, or creating security vulnerabilities that may disrupt service delivery and cost the business dearly.

AIOps is a key component of Epicon’s service offering. Our approach to AIOps supports complex data management and data understanding that would otherwise not be possible through a traditional approach of dashboards and thresholds. Epicon has many examples of using machine learning to enable anomaly detection, user profiling and automated correlation of metrics that improves operational processes, reduces meantime to repair (MTTR) and drives efficiency.

Epicon AIOps and ITOps Services

  • Capacity Management
  • Event Management
  • Data Centre Automation
  • Cloud Automation

Enterprise Monitoring and Performance Management

Epicon's enterprise monitoring capability is built for the digital enterprise, integrating data from all components of IT enterprise and service supply chain. All data collected by the monitoring platforms is transformed and tagged with application and business context to enable effective reporting, data exploration/correlation and machine learning.

Epicon’s architecture enables a centralised event management facility to support event correlation, event suppression, alerting and event assignment.

  • Website Monitoring
  • Infrastructure Monitoring
  • Application Monitoring
  • Synthetic Transaction Monitoring
  • Network Monitoring
  • Cloud Monitoring
  • User Experience Monitoring
  • Log Monitoring
  • Integrated Performance Management Platform (IPMP)

Cloud Services

Provision, manage and monitor all your enterprise IT services from the cloud. Epicon has developed a ‘best of breed’ and IRAP assessed ecosystem of IT management and monitoring platforms and tools hosted within a secure cloud platform.

Our Cloud Services

  • Epicon Integration Platform (E-1X)
  • IT Service Management (ITSM)
  • Application Performance Management (APM)
  • Customer Experience Monitoring
  • Data Platform, Data Analyics and Search (AIOps)
  • Cloud Management
  • Software Development and Collaboration

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